Digital Public Services
Trusted platform for citizens and institutions.
Simplify local tax payment and management
24/7 online tax payment for citizens, real-time monitoring for administration.
Taxe Imobiliare
Proprietăți rezidențiale
Taxe Auto
Vehicule personale
Utilități
Apă, gaze, canalizare
Taxe de Salubrizare
Gunoi menajer
Impozit Teren
Terenuri agricole
Taxe Parcare
Locuri de parcare
Digitize citizen asset management
Provide citizens with instant access to information about properties, vehicles, and other assets. Administration can update and verify data in real-time, reducing bureaucracy and processing time.
Empower citizens to improve the city
Citizens can report urban issues directly from the app with precise geolocation. Institutions can prioritize and resolve incidents efficiently, increasing community satisfaction.
Simplify administrative request processing
Citizens can submit and track requests for certificates, permits, and other documents online. Administration reduces processing time and provides complete transparency at every stage.
Get started in a few minutes
Create an account, connect, and start accessing digital public services.
Always On
Real-time processing, any time, any day.
National Coverage
Serve citizens nationwide, uniformly.
Lower Costs
Significantly cheaper than traditional methods.
Flexible
Accept multiple payment methods and automatic conversion.
Discover how digital services work
Beginner guides, practical tips, and updates for mayors, public officials, and citizens
Security and Data Protection in GovTech Platforms
How to ensure protection of citizens' sensitive information in the era of public services digitalization. Standards, technologies and best practices.
Mobile-First: The Future of Digital Public Services
Why mobile-first design is essential for citizen adoption of digital services. Principles, benefits, and implementation considerations.
Open Data: Transparency and Accountability in Public Administration
How open data transforms the relationship between citizens and institutions. Benefits, challenges, and practical implementation.
Simple and efficient implementation
The Altrio platform offers digital solutions adapted to modern public administration needs.
It's easy
Get started in minutes, no technical expertise needed. Intuitive interface for both officials and citizens.
It's safe
Data never leaves the secure infrastructure. Regular certifications and audits for maximum protection.
It's flexible
Start with basic services and expand gradually. Configuration adapted to each locality's specifics.
Flexible digitalization made simple
In just a few taps, activate digital services, start processing requests, and provide 24/7 access to citizens.
High yield
Find competitive digitalization solutions with implementation in just a few days.
No lockups
Get your services back whenever you need them. Your updates accrue automatically in real-time.
Confidence built in
Securely deliver digital services to citizens, powered by certified infrastructure and regular audits.
Safeguard citizen data with best-in-class protection
Integrated secure storage
Integrate with secure cloud storage solutions and the industry's leading data insurance policies.
Enhanced security
Data is protected by physical and cyber security teams, with regular certifications and audits.
Regularly audited
Rest assured knowing the platform is regularly audited financially and for security by accredited external firms.
Multi-user access and controls
Allow multiple team members to manage the platform and control their level of access with granular roles.
Integrate digital payments with a few lines of code
Commerce API and documentation make it easy to get started with tax and service payments.
const payment = {
method: 'card',
url: 'https://api.cityhall.com/payments',
headers: {
'Content-Type': 'application/json',
'Accept': 'application/json',
'X-CC-Version': '2018-03-22'
},
data: {...}
};
axios(payment)
.then((response) => {
console.log(JSON.stringify(response));
})
.catch((err) => {
console.log(err);
});Platform implementation process
Altrio adheres to thorough processes and standards for all digital service implementations.
Request a review
Begin by filling out a request for review, and provide detailed information about your administration, including its purpose, technology, and team.
Initial Review
Our team conducts a preliminary assessment to ensure the services align with our implementation criteria. If we choose to move forward or have additional questions, our team will reach out to you.
Due Diligence
We perform an in-depth analysis, evaluating factors such as technology, use case, community demand, and regulatory compliance.
Notification
After completing our due diligence, we will reach out to administrations that have been chosen for implementation.
Implementation
Altrio conducts our standard implementation process to enable services and move into operational mode when configuration conditions are met.
Post-Implementation Support
Enjoy ongoing support from Altrio as you engage with your community and navigate the digital services market.
Altrio service review prioritization
With thousands of digital service requests today, we prioritize service reviews aiming to meet citizen demand while supporting growing digitalization.
Business Criteria
We prioritize service reviews based on established business criteria such as demand (i.e. request volume, number of citizens), service usage rate (i.e. active users), and anticipated efficiency. We also conduct additional assessments on quantitative and qualitative signals such as citizen feedback and behavior, history of key project collaborators, and information about how services are distributed.
Pre-Launch Services
As project teams continue to implement new services, our team strives to stay current in this evolving landscape, supporting service launches with first-day integration support. Evaluating services before launch is unique and we have a separate set of business criteria to decide which projects we will consider for a pre-launch evaluation.
Technical Considerations
We are currently equipped to support multiple platform types (Web, iOS, Android) as well as multiple technologies (React, Angular, Vue) without substantial integration efforts. Native platforms and other service types require additional resources to support, which affects our ability to prioritize certain services.
Add digital services in minutes
Connect with Prime Digital Platform
Connecting to Verified Services with Prime Digital Platform offers a powerful, flexible, and safe way for institutions to participate in the digital ecosystem. Whether you're looking for tailored service strategies or an autonomous experience, Verified Services empowers you to manage your operations with confidence and flexibility.
Operate with confidence on KYC-verified service pools
API & developer tools for seamless integration
Incentive program for service providers
Why use Altrio Digital Services
Get in touch| Product | Altrio Platform | Traditional Services | Basic Online Portal |
|---|---|---|---|
| Security | Strong Data secured with enterprise-grade encryption and compliance. | Strong Physical security but limited digital protection. | Weak Basic security, vulnerable to attacks. |
| Accessibility | Simple 24/7 access from any device, anywhere. | Complex Limited to office hours and physical location. | Complex Online but with limited functionality. |
Security
Data secured with enterprise-grade encryption and compliance.
Physical security but limited digital protection.
Basic security, vulnerable to attacks.
Accessibility
24/7 access from any device, anywhere.
Limited to office hours and physical location.
Online but with limited functionality.
Become an Altrio affiliate
Promote Altrio's suite of digital public services, help modernize government operations, and generate revenue-all without managing infrastructure or compliance complexities.
Affiliates can earn attractive commissions for municipalities that subscribe to the platform through their recommendations.
The proof is in our platform
We're trusted by municipalities, citizens, and institutions
Publicly traded company
We're a publicly traded company subject to the highest levels of corporate governance and financial reporting.
1:1 asset backing
All digital assets and citizen data are backed 1:1 and held by secure, certified cloud infrastructure providers.
Privacy by design
We're committed to protecting citizen privacy through data minimization, encryption, and GDPR compliance.
Best-in-class encryption
We use industry-leading encryption and security standards to protect sensitive government and citizen data.
Protection tools
Two-factor authentication, account recovery, and access control features keep your data secure.
24/7/365 monitoring and support
Our team monitors the platform around the clock to keep your services running smoothly.
A comprehensive platform for every stage of the citizen service lifecycle
Access digital services directly or through multiple channels and request processing through Altrio Platform, our full-service government portal.
Broad range of services
Multiple service types available for requests with 500+ different form configurations.
Unmatched accessibility
Altrio Platform and citizen portal offer access to comprehensive and diverse service availability.
Dedicated support desk
Altrio Support Services offers assistance consultancy and high-touch support on an agency-only basis.
Frequently Asked Questions
Flexible plans for local administrations
Scalable solutions from essential features to fully customized platforms
Small Community
Essential featuresMedium City
Large Municipality
Medium City
Features included:
Solutions for every staker
Developers
Build and scale digital services on our API. We make it easy by abstracting away the intricacies of each platform integration.
Individuals
Access government services across multiple platforms, directly from your self custodial digital wallet.
Enterprise
Leverage world-class infrastructure for bespoke service setups that meet your unique needs.
Simplified management for citizens and administration
Instant online access 24/7. Citizens can pay taxes and submit requests anytime, anywhere, without waiting in line at counters
Complete transparency in processing. Administration and citizens see real-time status of every request and payment, with complete history
Reduced operational costs. Process automation significantly reduces administrative expenses and processing time
Complete citizen data protection
Enterprise-grade encryption and GDPR compliance to protect sensitive citizen information
Granular access control
Flexible roles and permissions for public officials, ensuring data security and confidentiality
Automatic backup and data recovery
Redundant storage system with periodic backups and emergency recovery procedures
Easy integration with existing systems
Modern APIs and complete documentation for connecting with the municipality's existing IT infrastructure
Flexible enough for any use case
Multi-service & Multi-institution
Works out of the box across multiple public services and government institutions.
Built for public officials
Deploy via simple API, compatible with all departments and works with existing systems.
Securely export documents when needed
Automatic generation of certificates, documents and official papers with electronic signature.
Composable
Built for integration with existing institutional systems - robust API, workflow automation and complete support for various platforms.
The proof is in our platform
Here's why you can trust us:
We're a public company, built in Romania
Altrio is a public company focused on digital government solutions. As a public company, we're subject to the highest levels of corporate governance and financial reporting standards.
1:1 data holding and backup
All citizen data and digital documents are stored with 1:1 backup across secure, certified cloud infrastructure providers. Your data is always protected and accessible.
Privacy respected by design
We're GDPR compliant and committed to protecting citizen privacy through data minimization, encryption at rest and in transit, and transparent data handling practices.
State-of-the-art encryption
We use enterprise-grade encryption and security standards to protect sensitive government and citizen data. All communications are encrypted end-to-end.
Protection tools
Two-factor authentication, role-based access control, audit logging, and account recovery features ensure your data and operations remain secure at all times.
24/7/365 monitoring and support
Our technical team monitors the platform around the clock to ensure uptime and security. Get help whenever you need it with comprehensive support for all services.
The most trusted public services platform
We're the most trusted place for people and institutions to access, manage and deliver public services.
Public platform with full transparency
We operate with full institutional transparency.
Your data is protected
Our security measures are designed to protect your information.
Get the help you need, when you need it
You can always contact our support team for quick solutions to common problems.
Industry best practices
The platform supports a variety of the most popular digital services.
Early access to what's next
Our platform is just getting started. Be among the first to experience powerful new digitalization tools like Smart Forms and Automated Reporting.
Get startedTake control of your services