Privacy Policy

1. Introduction

This Privacy Policy describes how Altrio, operated by Protocore, collects, uses, stores and protects your personal information when you use our digital public services platform.

We are committed to protecting your privacy and complying with all applicable data protection regulations, including the European Union's General Data Protection Regulation (GDPR) and Romanian national legislation.

2. Information Collected

We collect the following categories of personal information:

• Identification data: name, surname, CNP, ID card number
• Contact data: email address, phone number, residential address
• Fiscal data: information about properties, vehicles, taxes
• Authentication data: access credentials, login history
• Usage data: platform activity, interactions, preferences
• Technical data: IP address, browser type, operating system
• Uploaded documents: requests, certificates, evidence

3. Purpose of Data Processing

We use your data for: providing requested digital public services, processing official requests, authentication and security, communication, platform improvement, legal compliance, fraud prevention and generating anonymized statistics.

4. Data Sharing

Data may be shared with: local public authorities, technical service providers, payment processors, supervisory authorities and KYC service partners. We never sell data to third parties for marketing.

5. Data Security

We implement TLS/SSL encryption, database encryption, 2FA authentication, monitoring, regular backups, security testing and strict access control.

6. Your Rights

You have the right to access, rectification, erasure, restriction, portability, object and to file a complaint with the supervisory authority. Contact us at privacy@altrio.ro to exercise your rights.

7. Data Recipients

Your personal data may be disclosed to the following categories of recipients:

Local public institutions using Altrio, technical service providers (cloud hosting, security, communications), payment processors (Stripe, banking services), and public authorities when legally required.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

Technical measures: Encryption (TLS/SSL, AES-256), Multi-factor authentication, Role-based access control, Firewall protection, 24/7 monitoring, Regular backups.

Organizational measures: Security policies, Staff training, Vendor assessment, Incident response procedures.

9. Your Data Rights

Under GDPR, you have the following rights:

Right of access (Art. 15), Right to rectification (Art. 16), Right to erasure (Art. 17), Right to restrict processing (Art. 18), Right to data portability (Art. 20), Right to object (Art. 21), Right to withdraw consent.

To exercise these rights, contact us at contact@protocore.io

10. Cookies and Similar Technologies

The Altrio platform uses cookies and similar technologies to improve your experience.

Types of cookies: Strictly necessary cookies, Performance cookies, Functionality cookies.

You can manage cookies through your browser settings.

11. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Substantial changes will be communicated via email and platform notification at least 30 days before taking effect.

Last updated: October 27, 2025

12. Contact Information

For questions about this Privacy Policy or data protection:

Email: contact@protocore.io

Phone:

Address: Metachain S.R.L. (Protocore), Strada Căpitan Aviator Alexandru Șerbănescu, Nr. 33-35, Floor 5, Sector 1, Bucharest, Romania

Response time: 3-5 business days