Submit request
Submit online requests for any public service using simple and intuitive digital forms.
Efficient request submission platform
Modern system for fast processing of administrative requests
Complete online requests in minutes
Over 50 types of requests available: tax certificates, tax attestation certificates, property attestations, various authorizations, urbanism certificates, street nomenclature certificates, civil status documents, various attestations. Smart forms auto-complete your data from your profile and guide you step by step.
Why submit requests online?
Transform how you interact with local administration
Access from anywhere
Submit requests from phone, tablet or computer, from any location with internet
Maximum security
Your data is protected with end-to-end encryption and secure cloud storage
Dedicated support
Our team helps you at every step, through chat, email or phone
Optimized processes
Simplified forms that guide you step by step through the process
Maximum simplicity and efficiency
Get necessary documents without travel and without waiting
Available 24/7
Submit requests anytime, anywhere. City hall schedule no longer limits you - access services when convenient.
No Queues
Completely eliminate time spent at counters. The entire process takes place online, from submission to document retrieval.
Fast Processing
Average processing time decreased by 60-70% compared to traditional variant. Many certificates are automatically generated in under 24 hours.
Monitor the status of your requests
See exactly what stage each request is in: received, under verification, processing, finalized, rejected. Receive automatic notifications at each status change. Precise time estimate until finalization based on historical data for each document type.
Trust and security
Our system meets the highest standards
Modern request system
Digital platform for efficient processing of all administrative requests
Secure cloud storage
Your data is protected with bank-level encryption and automatic backup
GDPR compliance
We strictly comply with personal data protection legislation
Electronic signature
Documents issued with valid digital signature, according to law 455/2001
Dedicated technical support
Our team helps with any question, by phone or chat
Audit and monitoring
All operations are recorded and monitored for your security
Request management for legal entities
Companies benefit from extended functionalities for managing requests: bulk request submission for multiple locations/employees, internal approval system with customizable workflow, access delegation for HR and legal department, centralized dashboard with all company requests. System generates reports for audit: complete request history, average processing time, associated costs. City hall benefits from automated processing of corporate requests and reduced phone communication volume.
How to submit an online request
Complete guide for obtaining documents
Authenticate in the platform
Log in with your verified account. If you don't have an account, register and complete identity verification (requires 1-2 working days). Your data will be saved and automatically reused for future requests.
Select document type
Access 'Submit request' and choose the category: Taxation and taxes, Civil status, Urbanism, Person records, Various attestations. Then select the specific document. Each form has detailed description, processing deadline and associated fee.
Complete the form
Fill in the required fields (many are pre-filled automatically with data from your profile). Upload supporting documents if necessary (proof documents, authorizations, etc.). The system validates format and data completeness before sending.
Pay the fee online
Pay the issuance fee by bank card, bank transfer or other available methods. Receive electronic fiscal receipt immediately. Many documents are free for certain citizen categories (pensioners, persons with disabilities).
Track processing
Your request enters processing flow and you receive a registration number. See in real time the stage: document verification (1 day), processing (1-5 days), final document generation (automatic). Receive email at each status change.
Download the document
When status becomes 'Finalized', download the document with extended electronic signature. You can verify the digital signature using standard tools. If you need paper version with original seal, choose the option for pickup at counter or postal delivery.
Save precious time
Instead of spending hours at city hall, resolve everything online in a few minutes
Zero physical trips required
Complete form in 5-10 minutes
Automatic and fast processing
Instant download when ready
Adaptable to your needs
Regardless of document type or situation
All types of certificates
Tax, urbanism, attestation, various certificates
Authorizations and permits
Construction, demolition, operation
Certified copies
Administrative acts, council decisions
Complete automation
Automated workflows and integration with other systems
Request management system for administration
City hall officials access complete processing portal: centralized inbox with all citizen requests, automatic routing system to corresponding department, deadline notifications to avoid legal delays, response templates for efficiency. System offers workflow management: automatic assignment based on competency, automatic escalation for urgent requests, dashboard with performance KPIs (average response time, first contact resolution rate). Mayor monitors: request volume by categories, citizen satisfaction through feedback, bottleneck identification in processing.
Guaranteed security and confidentiality
End-to-end encryption
All data is encrypted both in transit and at rest
Two-factor authentication
Additional protection for your account through SMS verification
Complete activity log
All actions are recorded for traceability
Legislative compliance
We comply with GDPR, law 455/2001 and all local regulations
Benefits for citizens and administration
Digital system that transforms the request process
60% processing time reduction
Citizens submit requests instantly, and officials process automatically without data re-entry
Simplified communication
Integrated chat for clarifications, eliminates need for travel for additional information
Integrated digital archiving
All documents and correspondence kept digitally, instant search by any criterion
Complete process transparency
Citizens see real-time progress, and officials have complete audit trail for compliance
Available request types
Complete coverage for all administrative needs
Certificates and attestations
Fiscal certificates, income attestations, residence attestations, certified copies of documents
Authorizations and permits
Construction authorizations, urbanism certificates, commercial authorizations, operating permits
Public information requests
Personal data access, requests according to Law 544/2001, petitions and notifications
Personalized services
Event registration, audience scheduling, special requests with dedicated circuit