Petitions online/offline
Submit digital or physical petitions with transparent tracking of processing status.
Efficient petitions management
Thousands of petitions processed monthly with legal deadline compliance
Key features
Everything needed for professional petition management
Multi-channel submission
Online, email, counter, postal mail - all petitions in one system with unified numbering and tracking regardless of submission channel.
Categorization and routing
Automatic petition categorization by subject: urbanism, taxes, public services, environment. Instant routing to responsible department.
Response templates
Library of templates for frequent petitions: tax debt inquiries, building permit status, streetlight repairs. Faster responses, consistent quality.
Petition portal for citizens
Citizens submit petitions directly from web portal: complete form with subject, description, attach supporting documents (photos, PDFs, scans). Immediately receive registration number and electronic confirmation with timestamp. Can track status in real time: registered, assigned, in review, resolved. Push notifications for every status change.
How the petitions system works
From submission to response in a transparent process
Petition submission
Citizen submits petition online, by email, or at counter. The system automatically registers with unique number and sends confirmation.
Routing and assignment
Petition is automatically routed to responsible department based on subject. Department head assigns to specific official for resolution.
Resolution and response
Official investigates petition, prepares response, obtains necessary approvals. System tracks deadline and sends alerts if approaching expiry.
Delivery to citizen
Signed response sent to citizen via email or postal mail. Citizen can view response online and petition status history.
Physical counter registration
For citizens preferring counter visit: registrar scans petition or types directly into system. Citizen receives paper receipt with registration number and QR code for online status tracking. Physical petitions archived electronically for unified management with online ones. Official can attach photos of annexes.
Benefits of petitions system
Transparency, efficiency, and legal compliance
24/7 online submission
Citizens submit petitions anytime without business hour or location restrictions. Instant confirmation upon submission.
Complete transparency
Citizen sees exactly where petition is: which department, which official, current status, actions taken. No more wondering and calling.
Zero missed deadlines
Automatic alerts ensure officials never miss legal response deadlines. Complete protection against sanctions and citizen complaints.
Legal compliance
Full compliance with Law 233/2002 on petitions: deadlines, response format, citizen rights, statistics reporting.
End-to-end petitions management
Complete platform for managing all aspects of citizen petitions: online submission, automatic routing, deadline tracking, response approval, delivery to citizen. Everything in one system.
Online petition portal with real-time status tracking for citizens
Automatic routing to responsible departments by subject
Legal deadline management with automatic alerts to officials
Response templates and electronic approval workflow
Why digitize petitions management
Concrete advantages for institution and citizens
60% reduction in response time
Automatic routing, pre-formatted templates, electronic approval eliminate bureaucracy. Average response time drops from 25 to 10 days.
Better citizen experience
Citizens appreciate being able to submit online, track status, and receive response without counter visits. Increased satisfaction and trust.
Zero lost petitions
Every petition electronically archived, impossible to lose. Complete history: submission, routing, responses, citizen interactions.
Statistical analysis
Reports on petition types, most frequent subjects, problematic departments, resolution trends. Identify systemic issues and improve services.
Automatic legal deadline tracking
System automatically calculates response deadline per Law 233/2002 (30 days standard, 15 days simple, extensions for complex cases). Automatic alerts to responsible official: 7 days before, 3 days before, 1 day before deadline. Management dashboard with overdue petitions highlighted in red. Statistical reports on deadline compliance rate.
Customization and adaptability
Adapt the system to your institution's processes
Custom categorization
Define petition categories relevant to your municipality: urbanism, environment, social, education, infrastructure. Routing rules per category.
Flexible workflows
Configure approval workflows: simple petitions need only one approval, complex ones go through multiple levels. Different workflows per category.
Configurable deadlines
Set deadlines per petition type: 30 days standard, 15 days simple requests, 60 days complex investigations. Automatic calculation and tracking.
Complete automation
Automated workflows and integration with other systems
Response drafting and approval
Official prepares response in platform: pre-formatted templates for common petition types, rich text editor for custom responses. Approval workflow: verification by department head → legal review → secretary signature. Electronic signature on final response. Automatic delivery to citizen via email/post with response registration in system.
Security and privacy
Personal data protection
Petitions containing personal data accessible only to authorized officials. Encryption at rest and in transit for sensitive information.
Anonymous petitions
Citizens can submit anonymous petitions where allowed by law. System tracks petition without storing personal identification.
Complete audit trail
Every action on petition logged: who viewed, who forwarded, who drafted response, who approved. For investigations and accountability.
GDPR compliance
Right to access petition data, right to correction, right to deletion after legal retention period. Automatic anonymization after archiving.
Additional benefits
Advanced features for better management
Mass petitions
Automatic detection of petitions with same subject. Group management for common response. Useful for infrastructure issues affecting multiple citizens.
Citizen notifications
Automatic citizen notifications for every status change: petition received, assigned to official, in review, response sent. Full transparency.
Advanced search
Search petitions by subject, date, status, citizen, department. Statistical reports: petitions per category, resolution rate, average response time.
Citizen interaction
Citizens can add clarifications to petition, respond to questions from officials, attach additional documents. Two-way communication.
Integration and reporting
Connect with existing systems and generate insights
Citizen portal integration
Petitions system integrated with citizen portal. Single login for all services: petitions, document requests, tax payments.
Email integration
Petitions sent to official email addresses automatically imported into system. No manual retyping, automatic registration.
Statistical reports
Mandatory reports per Law 233/2002: petitions per quarter, subjects, resolution rate. Export for submission to monitoring authorities.
API Third-Party
Connect external applications through secure REST API