Multilingual support
Access platform in multiple languages for foreign citizens or national minorities.
Linguistic Accessibility for All of Europe
The first public services platform with complete support for all EU languages
State-of-the-Art Technological Architecture
The most advanced multilingualism system in European public administration
Machine Translation
Complete Localization (i18n)
Translation Management
Why European Municipalities Choose Altrio for Multilingualism
Platform adopted by cities with diverse communities from across Europe
90% reduction in processing time
Elimination of time required for manual translations, counter interpretation and communications in foreign languages.
Significant annual savings
Reduction in costs for translators, multilingual standardized forms and bilingual staff for counter assistance.
35% increase in satisfaction
Improvement in foreign citizens' perception of local public services, measured through quarterly NPS surveys.
Complete GDPR compliance
Respect for the right to information in understood language according to Art. 12 GDPR and prevention of discrimination complaints.
Completely Translated Interface in Under 1 Second
The Altrio platform's translation engine simultaneously processes multiple,000 text strings, translating the entire interface in real-time when the user selects a new language. The technology uses neural machine translation (NMT) models specially trained on administrative and legislative corpora from the 27 EU member states, ensuring precise terminology and consistency between government documents. Unlike generic translations, our system recognizes and preserves specific legal terms, institution names, legislative references and exact official formulations. Translation is optimized for performance, with intelligent caching for frequently accessed content and pre-translation for static sections, resulting in response times under 1 second even for complex pages with hundreds of textual elements. Users receive instant visual confirmation of language change, with all UI elements updated simultaneously and consistently.
How the Multilingual System Works
Advanced technology for instant translation and localization
Select Preferred Language
The user selects the desired language from the platform menu, with options for all 24 official EU languages: Romanian, English, French, German, Spanish, Italian, Dutch, Greek, Portuguese, Polish, Czech, Hungarian, Bulgarian, Croatian, Danish, Estonian, Finnish, Irish, Latvian, Lithuanian, Maltese, Slovak, Slovenian and Swedish.
Automatic Interface Translation
The system instantly translates the entire interface into the selected language using machine learning technology specifically trained on administrative terminology. Menus, labels, help messages and notifications are culturally and linguistically adapted, maintaining terminological consistency and respecting grammatical norms specific to each language.
Official Content Localization
Official documents, forms, certificates and administrative communications are automatically translated with human verification for legal accuracy. The system keeps the original version in Romanian as legal reference and clearly marks automatic translations for transparency, according to legislation requirements regarding official documents.
Cultural Adaptation and Formatting
The platform automatically adapts date formats (DD/MM/YYYY vs MM/DD/YYYY), numeric separators, currency symbols and units of measurement according to regional standards. The system respects the cultural particularities of each language, including politeness formulas, syntactic structures and drafting conventions specific to public administration in the user's country of origin.
Benefits of the Multilingual Platform
Inclusion, accessibility and European compliance for all communities
Universal Access
Elimination of linguistic barriers for all European resident citizens, regardless of native language or level of Romanian language knowledge.
EU Compliance
Full respect for European legislation regarding linguistic non-discrimination and fundamental rights (Art. 21 and 41 of the EU Charter).
Instant Translation
Switch between languages in under 1 second, without interrupting the work session or losing progress in forms.
Localized Notifications
Automated alerts and communications sent in the user's preferred language, with cultural content adaptation and standards compliance.
Complete Support for All 24 Official EU Languages
The Altrio platform is the only digital public services solution in Romania with authentic support for all official languages of the European Union. Implementation respects Regulation EC 1/1958 on the linguistic regime of the Union and the Charter of Fundamental Rights (Art. 21 - non-discrimination on language grounds). Each language benefits from complete localization, not just translation, including: layout adaptation for RTL direction languages, support for diacritics and non-Latin alphabets (Greek, Bulgarian), region-specific formatting for dates and numbers and administrative terminology authenticated by native speakers. The system maintains specialized dictionaries for each language with over 15,000 terms from domains: fiscal, urban, legal, administrative and social services. Translations are continuously updated through feedback from expatriate communities and validation by certified professional translators. The platform also supports regional variants where applicable (European vs. Brazilian Portuguese, British vs. American English) for maximum accuracy.
Pilot Case Study: Multilingual Platform for International Communities
In testing scenarios with diverse communities (international students, expatriate professionals, workers from multiple countries), the platform's multilingual support demonstrated promising results: significant increase in online service access by foreign users, substantial reduction in average processing time through elimination of communication barriers, decrease in physical visits for non-Romanian users, and positive feedback from the international community. Tests processed sessions in multiple foreign languages, with English, German, French and Hungarian among the most accessed. The solution enables savings on translation and interpretation services, with continuous quality improvement through community feedback.
Significant increase in online service usage by foreign residents
Substantial reduction in processing time through elimination of linguistic barriers
Significant annual savings on translations and bilingual staff
Positive satisfaction from international community in testing
Solutions Adapted to Local Community Profile
From university cities to tourist areas and international economic centers
University Cities
Priority support for English, French, German, Spanish and Italian for Erasmus students and mobility programs. Interface optimized for digital generation with guided onboarding.
Economic Centers & IT Hubs
Priority languages for professional expatriates: English, German, French, Dutch and Hungarian. Integration with relocation services and dedicated family assistance.
Tourist Areas & Heritage
Extended multilingualism for tourists: English, French, German, Spanish, Italian, Russian and Chinese. Information about tourist taxes, permits and tourist services.
Complete automation
Automated workflows and integration with other systems
Certificates and Forms Generated Automatically in Any EU Language
The system automatically generates official documents in the user-selected language, maintaining the legal validity of the act by preserving the original Romanian version as reference document. Each certificate, attestation or form includes both the translation in the requested language and the official Romanian version, both having the same registration number and electronic seal. Document templates are completely localized, respecting administrative conventions from the user's country of origin: official addressing format, structure specific to public documents, equivalent legal terminology and corresponding legislative references where they exist. For documents intended for use in other EU states, the platform can generate certifications compliant with EU Regulation 2016/1191 on public documents, eliminating the need for legalization or apostille for use in the community space. The system also includes certified translation functionality for critical documents, executed by authorized translators and marked accordingly for official acceptance in international institutions.
Linguistic Security and Personal Data Protection
Translation Confidentiality
All translations are executed on dedicated European servers, without transmission to third-party external cloud services. Personal data is not used for model training.
Multilingual GDPR Compliance
Privacy policies, terms and consents professionally translated into all languages for correct information according to Art. 12-13 GDPR.
Linguistic Audit Trail
Recording of language used for each operation and generated document, essential for legal challenges and administrative transparency.
ISO 17100 Certification
Translation process respects ISO 17100 international standard for translation services, with verification by linguist specialists.
Support and Helpdesk Available in 12 European Languages
The Altrio support team offers assistance in the 12 most spoken languages in the European Union: Romanian, English, French, German, Spanish, Italian, Dutch, Polish, Hungarian, Portuguese, Greek and Bulgarian. Citizens can communicate through live chat, email or phone in their native language, receiving answers from native operators or with C2 language certification. The multilingual ticketing system automatically routes requests to specialists who speak that language, with guaranteed response times under 4 hours for urgencies and under 24 hours for standard requests. The knowledge base includes multiple0 articles professionally translated into all supported languages, covering procedures, legislation, step-by-step guides and FAQs. The platform also integrates a multilingual chatbot with natural language understanding in 24 languages, capable of instantly answering 80% of frequent questions and escalating to human operator when the situation requires. All communications are recorded with transcripts in the original language for audit and continuous service improvement.
Additional Benefits for Administration and Community
More than translation - tool for inclusion and community development
European Reporting
Automatic export of reports and statistics in Eurostat and OECD format for European funding programs and international benchmarking.
Connected Communities
Multilingual forum for interaction between Romanian and foreign citizens, automatic anti-discrimination moderation and international community events.
Intercultural Training
Training sessions for city hall staff on cultural sensitivity, intercultural communication and diversity management in public services.
Demographic Statistics
Analytical dashboard with linguistic profile of users for service planning, resource allocation and data-driven inclusion policies.
European Integrations and Cross-Border Services
Connection with European digital platforms for mobility and cross-border services
EU Digital Gateway
Integration with Single Digital Gateway (EU Regulation 2018/1724) for cross-border procedures and information for mobile EU citizens.
eIDAS & eID
Acceptance of electronic identification means from all EU member states according to eIDAS, allowing authentication with national identities (Swedish BankID, Belgian eID etc).
BRIS & EU Systems
Connection to European registries (BRIS for companies, IMI for administrative procedures) for automatic verifications and cross-border interoperability.
Complete automation
Automated workflows and integration with other systems